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Serviceadvisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electricvehicles.
Auto repair technicians and serviceadvisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
Hybrid and electricvehicles, ADAS (Advanced Driver Assistance Systems), and increasingly complex drivetrains require a deep understanding of electrical systems and advanced diagnostic methods. Students entering auto mechanic school today must be comfortable not just with wrenches, but with technology as well.
With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. The Big Three, as they were once known, dominated the roadways in those days. That was back then. View full article
Modern vehicles are equipped with sophisticated computer systems, hybrid and electric powertrains, and advanced diagnostic technologies. Acquire In-Demand Technical Skills The automotive industry is more complex today than ever before.
It was a natural transition to the sales counter and a serviceadvisor position. And were developing one for serviceadvisors as well, he explains. Gills Point S Tire and Auto Service funds employee training programs for new automotive technologies, including EV maintenance. Fox worked his way up to store manager.
There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electricvehicles.
In 2020, Reneau founded her business, Rob The Blonde Mechanic, LLC, after spending 16 years working her way up from receptionist to serviceadvisor, lead tech, store manager, and ultimately district manager for a major retailer. She has also become a motivational speaker and writes a blog with practical tips for car owners.
With the automotive industry evolving rapidly, driven by advances in electricvehicles, autonomous driving, and sustainable technologies, the role of the auto mechanic is becoming more sophisticated and technologically driven.
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training serviceadvisors, technicians, and shop owners to effectively handle customer requests and questions.
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training serviceadvisors, technicians, and shop owners to effectively handle customer requests and questions.
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training serviceadvisors, technicians, and shop owners to effectively handle customer requests and questions.
Serviceadvisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. The increase in popularity of Hybrid and all-electricvehicles will not lessen the importance of the lead battery. Do you know what is often overlooked? The battery.
For example, an electricvehicle (EV) doesn’t require the same service intervals as a gas-engine car. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, serviceadvisors, and customers alike. Why Use a Mechanic Labor Time Guide?
That is because, just like any battery, hybrid electricvehicle (HEV) batteries eventually fail. The remanufacturing companies offer upgrades using new types of cells that improve range and have a longer warranty if this appeals to you discuss with our serviceadvisor.
The integration will allow serviceadvisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.
The integration will allow serviceadvisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.
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