Education Entertainment Service Advisor 
Shop Marketing Pros
JULY 1, 2025
It might be: OE-level diagnostics and factory tooling Specialization in luxury or performance brands A client-first experience with concierge services Transparent communication and top-tier education Premium isn’t about price. If your shop delivers premium-level service, your online presence should reflect it.
Shop Marketing Pros
JULY 1, 2025
It might be: OE-level diagnostics and factory tooling Specialization in luxury or performance brands A client-first experience with concierge services Transparent communication and top-tier education Premium isn’t about price. If your shop delivers premium-level service, your online presence should reflect it.
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Automotive Management Network
DECEMBER 17, 2020
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.
Shop Marketing Pros
SEPTEMBER 6, 2023
Podcast Description: Entertaining, empowering and educational automotive news and car culture, featuring guest interviews from all over the world, with host Frank Leutz, shop owner and ASE Certified technician. This podcast is as entertaining as it is informative. This podcast is meant for entertainment purposes only.
Shop Marketing Pros
SEPTEMBER 18, 2023
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.
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