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Customer Service Skills Every AST Needs

Automotive Training Centre

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. But technical know-how is only half the job. Exceptional customer service skills are just as important. Here’s a breakdown of the essential customer service traits that every AST should master.

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Auto Parts Training: 5 Essential Skills for Future Shop Owners

Automotive Training Centre

Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.

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5 Best Practices for Handling Luxury Vehicles After Auto Mechanic Training

Automotive Training Centre

Working with luxury vehicles is a dream come true for many students enrolled in auto mechanic training. Whether at the start of your automotive training journey or while preparing to graduate, understanding the delicate nature of luxury vehicle maintenance will set you apart in a competitive job market.

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Anatomy of a Successful Auto Body Shop Owner

Automotive Training Centre

Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service. Auto body estimating professionals excel by combining technical expertise with strong customer communication skills.

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20th Anniversary Reflections: What We’ve Learned About the Automotive Industry Over the Years

Automotive Training Centre

Today, technology integration has reached new heights with the development of electric and hybrid vehicles, advanced driver-assistance systems (ADAS), and the exploration of autonomous driving. Our programs include modules on diagnosing and repairing modern vehicle systems, preparing students for the future of automotive work.

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3 Ways the Internet of Things Will Transform Auto Repair

Automotive Training Centre

In auto repair, this technology is transforming how vehicles are maintained and repaired, paving the way for smarter, more efficient automotive services. Enhanced Diagnostics and Remote Access Gone are the days when diagnosing a vehicle issue required guesswork or extensive manual inspections.

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Technically Speaking: Active-to-Passive Suspension Conversions

Tomorrow's Technician

Making the transition from active to passive suspensions may seem like an intimidating prospect, but with the right tools, products and procedures it’s one you’ll find to be straightforward; and often a practical solution for improving vehicle durability and simplifying maintenance. This video is presented by The Group Training Academy.