Brake & Front End

JULY 24, 2025

Making the transition from active to passive suspensions may seem like an intimidating prospect, but with the right tools, products and procedures it’s one you’ll find to be straightforward; and often a practical solution for improving vehicle durability and simplifying maintenance. This video is presented by The Group Training Academy.

Technical

Automotive Training Centre

DECEMBER 6, 2024

ATCs training equips you with the essential skills needed for this transition, including expertise in parts pricing, service charges, and computerized parts management. Youll also develop strong customer service and communication skills, which are vital for managing staff and client relationships.

Insurance

CATI

DECEMBER 26, 2024

It offers the chance to combine your passion for vehicles with the independence of running your own business. But turning this dream into reality requires more than just a love for carsit takes technical expertise, business savvy, and determination. Handling customer service and maintaining relationships.

Auto Body Shop

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

Service Advisor

Automotive Training Centre

JULY 1, 2025

And while those technical skills are absolutely essential, there’s another key area that can dramatically impact your success in the industry: the art of upselling. Done right, upselling helps customers avoid future problems, improves the longevity of their vehicles, and builds trust in your expertise.

Mechanic

Automotive Training Centre

FEBRUARY 5, 2025

Dropshipping can involve selling everything from aftermarket accessories to essential replacement vehicle parts in auto parts. As a graduate with specialized training in auto parts, youll have an edge in understanding the products, their compatibility, and their value to customers.

Automotive

Automotive Training Centre

APRIL 1, 2025

Hands-On Skills That Accelerate Your Career Auto mechanic training at ATC Toronto includes extensive hands-on experience, allowing you to work with real vehicles in a shop environment. With an aging workforce and growing reliance on personal vehicles, job opportunities in this field remain steady. The short answer is that it depends.

Mechanic

Auto Service World

APRIL 23, 2025

Listen to your customers, understand their needs, and go the extra mile to exceed their expectations. “ Career path Kuczynskis interest in cars and vehicle repair started at a young age. Despite his love of being a technician and working under the hood of vehicles, Kuczynski felt a pull towards the business side of the industry.

Customer Service

Tomorrow's Technician

MARCH 21, 2025

He is an active member of SkillsUSA, the National Technical Honor Society, and serves as a senator in his schools auto club. And that’s really what started my love for working on people’s vehicles and be able to fix their problems.

ASE

CATI

JANUARY 23, 2025

If youre considering auto mechanic school , chances are youre curious about the range of vehicles you could work on in the future. However, servicing luxury vehicles often comes with its own set of requirements and expectations. From compact cars to SUVs, mechanics encounter various challenges every day.

Mechanic

Automotive Training Centre

APRIL 11, 2025

A career as an auto parts specialist is a fantastic choice if you love the automotive world and want to combine technical knowledge with customer service skills. Employers in the automotive industry are looking for candidates who can efficiently manage inventory, help customers, and work well in a fast-paced environment.

Software

Tomorrow's Technician

JUNE 17, 2025

A given in the repair industry is that the world of vehicle electronics keeps changing. With change, new challenges reveal themselves in the automotive repair industry every day that reshape how we look at vehicles and repair them. New electronics are being added to vehicles with every new model year.

Electronics

Solera

MAY 13, 2025

Tariffs on vehicles and auto parts are directly inflating repair costs, disrupting supply chains, and increasing claim severity across key regionsfrom the U.S. tariffs are contributing to a significant decline in light vehicle production across regionsdown 944,000 units in North America and 251,000 units in Europe by 2026.

Insurance

Brake & Front End

DECEMBER 3, 2024

Shedding Weight Reducing the curb weight of a vehicle just might be one of the biggest driving forces behind modern automotive engineering. The lighter the vehicle is, the more efficient it can be. Automakers have gone to great lengths to reduce overall vehicle weight. This includes the vehicle chassis, body, and occupants.

Vehicle

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor

AutoSuccess

MAY 21, 2025

Streamline Communication Effective communication is the cornerstone of a positive service experience. Customers appreciate timely updates and clear explanations regarding their vehicles status. Express Services: Offer quick services for routine maintenance tasks, catering to customers seeking prompt solutions.

Service Advisor

Brake & Front End

MARCH 3, 2025

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: What difference have you noticed in your vehicle recently? Keep the questions as broad as possible, and just let the customer unload their problem.

Brake Repair

Ratchet + Wrench

JULY 4, 2025

Sharing customer feedback regularly with your team helps them celebrate excellence when achieved or improve when they miss the mark. Digital Vehicle Inspections DVI systems aren’t just beneficial for customers; they also improve internal shop operations. You could incentivize your staff based on their reviews.

Software

AutoSuccess

JULY 1, 2025

These certifications help technicians diagnose complex vehicle issues and serve as mentors and leaders within their service departments. “At At Healey Brothers, we are immensely proud of the Master Technicians who uphold our commitment to service excellence,” said Jason Healey, chief marketing officer at Healey Brothers. “At

Car

Tire Review Magazine

MARCH 12, 2025

Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. It enhances buying power, increases profitability, and standardizes processes for better customer service. Investing in the Next Generation Fox is involved in high school and technical college automotive programs.

Master Mechanic

Tomorrow's Technician

JUNE 12, 2025

Start with an Inquiry Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle. ” Explain the “What” and “Why” Simply Don’t try to impress them with technical jargon.

Service Advisor

Fender Bender

JUNE 29, 2025

For Car Enthusiasts and Customization Clients Some customers walk into a shop because they want their car to be something special. If you’re not offering customization services, you’re leaving money on the table. Some just want their vehicle to stay in great shape for as long as possible. 

Collision Repair

Tomorrow's Technician

JUNE 12, 2025

Drivers of performance vehicles that are fitted with UHP summer tires are not typical tire consumers. These enthusiasts often are well-researched, look forward to making a new tire purchase and have a particularly demanding set of expectations when it comes to both their vehicles and their tires.

Vehicle

Tire Review Magazine

DECEMBER 11, 2024

Indianapolis-based Best-One of Indy has transformed what could be routine vehicle service into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Since then, the brand has grown into a 285-location tire and service business within 26 states.

IT

Tomorrow's Technician

JULY 25, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor

Miracle Body and Paint

JUNE 29, 2025

But what does this term really mean, and why is it so important for your vehicle’s safety and functionality? This training equips them with the knowledge and skills necessary to repair vehicles according to the manufacturer’s specifications. Certified repair services can restore your vehicle to its original condition.

Collision Repair

Automotive Training Centre

OCTOBER 22, 2024

Mastering technical skills is just the beginning if you’re pursuing a career in the automotive industry through auto mechanic school. Today’s auto shops thrive on exceptional customer service, where clients expect expert repairs and a smooth, tech-enhanced experience.

Customer Service

Automotive Training Centre

JULY 31, 2024

However, more than technical skills is needed to ensure success. Excellent customer service is crucial in building a loyal client base and standing out in a competitive market. This blog post explores how to apply customer service after completing auto mechanic school. Key Principles of Customer Service 1.

Customer Service

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor

Automotive Training Centre

SEPTEMBER 22, 2023

The future looks bright for hybrid and electric vehicles and, by extension, hybrid and electric vehicle mechanics. In today’s rapidly evolving automotive landscape, hybrid and electric vehicles (EVs) are no longer a niche market. In addition, you are keeping to safety standards to ensure you keep your customers safe.

Electric Vehicles

Automotive Training Centre

JUNE 7, 2024

Highlight Your Technical Knowledge Gained During Auto Parts Training Auto parts training equips you with extensive technical knowledge about vehicle systems and components. This expertise is invaluable when assisting customers, diagnosing issues, or recommending the right parts. Contact ATC Surrey for more information.

Technical

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations. In your new role after service advisor training, avoid pre-judging customers.

Service Advisor

Automotive Training Centre

FEBRUARY 20, 2024

A career as a mechanic offers a unique blend of challenges and rewards, providing the opportunity to work on cutting-edge automotive technology while ensuring the reliability and performance of vehicles that people depend on every day.

Mechanic

Automotive Training Centre

MAY 29, 2024

– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – Customer Service : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. – Customer Focus : Prioritizing customer satisfaction and building long-term relationships.

Mechanic

Automotive Training Centre

AUGUST 20, 2024

However, succeeding in this role requires more than just technical knowledge of car parts. The job involves a mix of technical knowledge and customer service, where understanding complex automotive systems is as crucial as understanding customer needs.

Customer Service

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. They offer a fast-paced environment where you’ll interact with various customers, diagnose vehicle issues, and recommend repairs.

Service Advisor