AutoSuccess

MAY 21, 2025

To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. Reduce Wait Times Extended wait times, whether for scheduling appointments or during service visits, are a significant source of customer frustration.

Service Advisor

Brake & Front End

JANUARY 9, 2025

Your typical customer is not like you; their point of view is completely different. You must understand what they know and what they value when it comes to their transportation. The old proverb walk a mile in their shoes applies to advising customers about shocks and struts. Selling ride control is difficult.

Education

AutoSuccess

DECEMBER 11, 2023

Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.

Service Advisor

Auto Remarketing

JULY 1, 2024

When it comes to calling the service department, Acura dealers are providing the industry’s best customer service. The study found Porsche dealers offered alternate transportation to customers an industry-high 45% of the time, while the average among all brands was 10% and Mitsubishi dealers were last at less than 1%.

Service Advisor

Driver's Edge

FEBRUARY 23, 2024

Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.

Auto Repair