This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customerservice and making your customers feel special, that the world would consider it unreasonable. This has quickly become one of Kim’s favorite books.
*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A.
Facilities with private parking, from retail and hospitality to events and community venues, are a key part of the solution, and must be prepared to meet EV driver expectations.” We’re excited to bring our top-tier implementation and maintenance services to this partnership, laying the foundation for a robust and efficient charging network.
We asked earlier this week what are the worst things about driving in the winter. Unsurprisingly, no reader commented that it was their poor driving skills. There was a wide variety of replies ranging from unprepared drivers and unaware pedestrians to the headaches of just dealing with the ice and snow. Without… Read more.
A hotel valet meant to be parking an Audi RS7 at a Baltimore hotel decided to take the luxury car on a joyride, according to police. The valet then claimed that the car was stolen from him while he was at a car meet. The police found the Audi abandoned and completely destroyed, with the car’s owner waking up to the… Read more.
Matt Hubiak, the director of preowned operations, explains: “To deliver the best customer experience, we partner with companies who want to battle alongside us. I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content