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OEM flex schedules, also known as variable or adaptive maintenance schedules, rely on sensors and software to monitor engine loads, oil quality, driving style, and climate. Many programs within automotive training today include instruction on digital diagnostic tools, electronic service records, and manufacturer-specific software.
This comprehensive dealership service training program delivers structured, real-world training to serviceadvisors and managers across dealership service drives. The program includes digital learning, live coaching, expert guidance, consulting and strategic development and implementation.
Labor shortages have driven up wages for technicians and serviceadvisors. Evaluate: Subscription services and software licenses Office supply and utility usage Inefficient workflows that cost labor time Controlling overhead frees up capital for more strategic investments and helps offset the effects of rising external costs.
Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the serviceadvisor to do this.
Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. So, how do you make it grow? To do this, you must first win over customer trust with transparency. Words can’t describe the impact.
Zach is a serviceadvisor for Wrench. Sam is a ServiceAdvisor with Wrench. Alex is a serviceadvisor on the Wrench team. His coworker that nominated him said: "By the end of every consultation, he's managed to help me and put a smile on my face and the customer's face as well!
Thomas was no stranger to the Coats brand before learning more about the inspection lane, as he’d previously had Coats wheel service equipment, and was drawn to the Coats advanced inspection system. Thomas worked closely with the Coats team, including Senior Product Manager Kyle Harris, from consultation to install.
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