Consulting Retail Service Advisor 
Auto Service World
DECEMBER 17, 2024
If you want better team dynamics, the styles you may have been raised with when coming up as a technician wont help you achieve that, said Murray Voth, an automotive aftermarket consultant and coach with RPM Training. If you use fear, you are not going to get the most out of the people that you work with.
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.
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Auto Service World
MARCH 25, 2025
Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way. Does she even know where it is on the car?
Auto Service World
FEBRUARY 13, 2025
Speaking to the Automotive Aftermarket Retailers of Ontario, Alan Beech, an aftermarket coach and consultant with Beech Consulting, shared insights on how a strong inspection program can lead to higher average repair orders, increased efficiency, and happier technicians.
Auto Service World
MARCH 18, 2025
According to Murray Voth, an automotive aftermarket coach and consultant with RPM Training, the secret to achieving this lies in understanding the unique expectations of each stakeholder. Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event.
Auto Service World
SEPTEMBER 19, 2024
As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. The three-day event starting on Sept.
AutoSuccess
JANUARY 24, 2025
There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration with RockED enables the industry to keep pace with the evolving EV market, stated Stewart Stropp, vice president of automotive retail at J.D.
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