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Talent Management: The Heart of the Matter

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In the highly competitive automotive industry, car dealerships struggle with attracting, developing and retaining talent. Managing a dealership workforce requires a nuanced approach, but many dealerships still struggle with high turnover, skill gaps and productivity issues, which impact profits and customer satisfaction.

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Incoming NADA Chairman Draws on U.S. Marine Experience to Lead Dealers

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Tom Castriota addressed the countrys franchised new-car dealers for the first time as the NADA chairman at the NADA Show 2025 , setting the tone for a year of advocacy and emphasizing the community impact of dealerships. My decades in the military taught me the simplest definition of service: being unselfish, he said.

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AI and Emotional Intelligence: The Future of Talent Assessment in Automotive Retail

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Research from the National Automobile Dealers Association (NADA) underscores this challenge, reporting an annual employee turnover rate of more than 46% at car dealerships in recent years. Business acumen: Recognizing when to close a sale, how to manage objections or strategically navigate pricing discussions.

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