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Incoming NADA Chairman Draws on U.S. Marine Experience to Lead Dealers

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My decades in the military taught me the simplest definition of service: being unselfish, he said. And like all of you, at my familys dealership, we prioritize taking care of them. In his keynote address, Castriota shared his experiences as an officer in the U.S.

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Talent Management: The Heart of the Matter

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In the highly competitive automotive industry, car dealerships struggle with attracting, developing and retaining talent. Managing a dealership workforce requires a nuanced approach, but many dealerships still struggle with high turnover, skill gaps and productivity issues, which impact profits and customer satisfaction.

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AI and Emotional Intelligence: The Future of Talent Assessment in Automotive Retail

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Research from the National Automobile Dealers Association (NADA) underscores this challenge, reporting an annual employee turnover rate of more than 46% at car dealerships in recent years. Its time to update the definition of a hardcore car pro because in this new era, EQ is just part of the hustle.

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