Books Customer Service Software 
Shop Marketing Pros
JUNE 4, 2025
EPISODE: 155 Creating Amazing Customer Experiences Theres something powerful about experiencing world-class customer service firsthand and then turning around and asking, How can I bring this level of intentionality into my shop? Shop Management software that works the way you need it to right out of the box.
Auto Service World
MAY 17, 2025
Modern dealerships offer everything from routine maintenance and diagnostics to advanced repairs and software updates. Some are even integrating electric vehicle servicing capabilities, staying ahead of the technology curve. The Role of Technology Technology is accelerating this service shift.
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Shop Marketing Pros
JUNE 14, 2023
*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A. Talks about how technicians are getting paid more and how AI is useful for communication.
Autoflow
DECEMBER 14, 2023
By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.
AutoSuccess
MARCH 17, 2025
With technician shortages and fully booked service schedules, anything that can make a dealerships service department run more smoothly is becoming a necessity. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.
AutoSuccess
SEPTEMBER 10, 2024
STELLA Automotive AI is now fully integrated with Dealer-FX , a provider of service lane technology. The new partnership will integrate STELLA’s AI-powered digital voice technology within Dealer-FX’s ONE Platform software, helping busy dealerships manage high inbound phone call volumes.
Autoflow
SEPTEMBER 13, 2023
At Autoflow, we follow all these trends and have adapted our digital vehicle inspections (DVI) to match customers’ expectations. Our software solution works with your auto shop’s workflows to meet customers’ needs – and surpass them by a mile. Surprisingly, only 29 percent get this level of customer service.
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