Books Customer Service Software 
Auto Service World
MAY 17, 2025
Modern dealerships offer everything from routine maintenance and diagnostics to advanced repairs and software updates. Some are even integrating electric vehicle servicing capabilities, staying ahead of the technology curve. The Role of Technology Technology is accelerating this service shift.
AutoShopOwner
JULY 16, 2025
Make sure your payroll software makes things simple and stays compliant. Invest in Team Training and Upskilling Use slower seasons to upskill your technicians and service advisors. Whether it’s customer service, new diagnostic tools, or internal systems training, education pays dividends in productivity and customer satisfaction.
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Shop Marketing Pros
JUNE 4, 2025
EPISODE: 155 Creating Amazing Customer Experiences Theres something powerful about experiencing world-class customer service firsthand and then turning around and asking, How can I bring this level of intentionality into my shop? Shop Management software that works the way you need it to right out of the box.
Ratchet + Wrench
JULY 10, 2025
Online booking and digital communication platforms have nearly doubled their presence in U.S. This shift aligns with a growing consumer preference—60% of Americans— who prefer booking appointments online over traditional phone calls, which only 33% of customers say they prefer.
AutoSuccess
MARCH 17, 2025
With technician shortages and fully booked service schedules, anything that can make a dealerships service department run more smoothly is becoming a necessity. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.
Shop Marketing Pros
JUNE 14, 2023
*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A. Talks about how technicians are getting paid more and how AI is useful for communication.
Autoflow
DECEMBER 14, 2023
By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.
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