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At the recent Automotive Aftermarket Retailers of Ontario training event in Mississauga, Ontario, Voth shared insights on modern management techniques that foster positive work environments. What he wants to see is shop owners abandon fear-driven management practices in favour of collaboration and open communication.
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, serviceadvisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
Speaking to the Automotive Aftermarket Retailers of Ontario, Alan Beech, an aftermarket coach and consultant with Beech Consulting, shared insights on how a strong inspection program can lead to higher average repair orders, increased efficiency, and happier technicians.
Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. ” Voth explained that clients in the automotive industry are seeking more than just honest and quality repairs. Delighters customers first serve as marketers for your company.”
As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He outlined expectations for techs and serviceadvisors — but also what they expect from their boss.
Solutions for automotive retail and repair are closer than you think Once upon a time, an autorepair shops most advanced technology was a well-worn set of socket wrenches and a grease-stained shop manual. Its time to explore how generative AI can transform the world of automotive service and retail.
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