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Get rid of this management style in your shop

Auto Service World

At the recent Automotive Aftermarket Retailers of Ontario training event in Mississauga, Ontario, Voth shared insights on modern management techniques that foster positive work environments. What he wants to see is shop owners abandon fear-driven management practices in favour of collaboration and open communication.

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From the Magazine: Proactive staffing strategies

Auto Service World

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

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Why inspections are key to your shop’s success

Auto Service World

Speaking to the Automotive Aftermarket Retailers of Ontario, Alan Beech, an aftermarket coach and consultant with Beech Consulting, shared insights on how a strong inspection program can lead to higher average repair orders, increased efficiency, and happier technicians.

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How to keep your customers delighted — and why

Auto Service World

Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. ” Voth explained that clients in the automotive industry are seeking more than just honest and quality repairs. Delighters customers first serve as marketers for your company.”

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Management, technical training top focus at AARO show

Auto Service World

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He outlined expectations for techs and service advisors — but also what they expect from their boss.

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From the Magazine: Generative AI and the aftermarket

Auto Service World

Solutions for automotive retail and repair are closer than you think Once upon a time, an auto repair shops most advanced technology was a well-worn set of socket wrenches and a grease-stained shop manual. Its time to explore how generative AI can transform the world of automotive service and retail.

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