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Serviceadvisors: The key to customer understanding While technicians are essential in identifying issues, the serviceadvisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotiverepair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Serviceadvisors.
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