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From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

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From the Magazine: The missing link

Auto Service World

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors.

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Isn’t It Time We Rethink What a Master Level Technician Is?

AutoShopOwner

With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. Everyone employed in the automotive industry should feel proud of the work they do. View full article

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The Mechanic Labor Time Guide: Everything You Need to Know

Solera

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

Understanding how to adjust your business finances in 2025 as auto repair costs rise isnt just about survival. This article walks you through the essential financial strategies you need to keep your shop profitable, sustainable, and competitive in todays market. Labor shortages have driven up wages for technicians and service advisors.

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Auto Repair Industry Podcast List

Shop Marketing Pros

In this article, I’m listing out every serious podcast I know of that’s related to the automotive independent aftermarket. Automotive Diagnostic Podcast Podcast Host : Sean Tipping Podcast Format : Audio Podcast Website : Visit Website Podcast Description: A space to explore the diagnostic & technology side of automotive repair.

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What Auto Shop Owners Should Expect in 2023

Institute for Automotive Business Excellence

What is the new year bringing to the independent automotive repair industry? I have been asked by several industry peers about my thoughts on what to expect in 2023 as an independent repair shop owner. “Is Jones cares less about your labor rate and more about how your service advisor greeted her than we want to believe.