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If a tech doesn’t have the right skills, there’s no point even conducting an interview. Training isn’t everything , though, and continuing education in the field has made training a beginning rather than an end of the learning process. Another way to determine personality traits is to utilize personality tests.
It doesnt stop when a new hire leaves orientation, or when a tech completes a certification course. The business also utilizes a Google AdWords marketing campaign to record customer phone calls and uses those calls as a learning tool to improve customer service training for its team members.
Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Like most, I was a tech before becoming a shop owner.
It doesnt stop when a new hire leaves orientation, or when a tech completes a certification course. The business also utilizes a Google AdWords marketing campaign to record customer phone calls and uses those calls as a learning tool to improve customer service training for its team members.
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