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The psychology behind auto service communication

Auto Service World

At the Tirecraft 2025 Conference in Blue Mountain, Ontario, she explained to the audience how knowing and understanding consumer behaviour can transform how automotive professionals interact with their clients. .” Emily Chung speaks at the 2025 Tirecraft Conference Controllers, for instance, are direct and results-oriented.

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Thousands head to KC for training

Auto Service World

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Porsche Tops J.D. Power 2025 U.S. Customer Service Index Study

AutoSuccess

1 ranking overall in the J.D.Power 2025 U.S. Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up.

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A Year Of Bookkeeping Gratitude: Client Wins In 2024

AutoShopOwner

Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue. We can’t wait to see what unfolds for you in 2025! This boosted shop morale and employee performance!

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Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Auto Remarketing

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. Power said the 2025 study also includes repair data drawn from individual in-dealership repairs for the first time.

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Callahan: Five Internal Technologies That Boost Shop Efficiency and Customer Satisfaction 

Ratchet + Wrench

Kathleen Callahan July 4, 2025 3 min read Last month , we talked about client-facing technology to improve your customer experience. Most shops realize that using internal technology plays a critical role in improving shop efficiency, which also contributes to an excellent customer experience with your shop.

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Numbers: AI in the Shop 

Ratchet + Wrench

Chris Jones July 10, 2025 2 min read Ralf Hahn Over the past few years , the automotive aftermarket has experienced a significant boom in digital-driven services powered by artificial intelligence. link] [link] [link] [link] About Us Advertise Do Not Sell or Share Privacy Policy Terms & Conditions © 2025 All rights reserved.