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The psychology behind auto service communication

Auto Service World

At the Tirecraft 2025 Conference in Blue Mountain, Ontario, she explained to the audience how knowing and understanding consumer behaviour can transform how automotive professionals interact with their clients. .” Emily Chung speaks at the 2025 Tirecraft Conference Controllers, for instance, are direct and results-oriented.

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Thousands head to KC for training

Auto Service World

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Porsche Tops J.D. Power 2025 U.S. Customer Service Index Study

AutoSuccess

1 ranking overall in the J.D.Power 2025 U.S. Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up.

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CARS Executive Outlook: Mark Pereira

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car 130
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A Year Of Bookkeeping Gratitude: Client Wins In 2024

AutoShopOwner

Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue. We can’t wait to see what unfolds for you in 2025! This boosted shop morale and employee performance!

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Dealer Tire, RockED Partner on Tire Sales Certification Program

Tire Review Magazine

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

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Dealer Tire, RockED Partner on Tire Sales Certification Program

Tire Review Magazine

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.