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Digital touchpoints offer one way for shops to deliver even better customerservice. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D.
Landscaping and cleaning was my start, and through work ethic and proving that I wanted to learn more, I was then allowed to work on tires and then oilchanges. Fox surmises the chain will have around 250 locations by the end of 2025. I started as low as you could start I wasnt even allowed to touch cars at first.
Cassaundra Croel Related To: DRIVE June 30, 2025 8 min read Adobe Stock 272724033 When we hear the word “diversification,” our minds often go straight to financial portfolios - stocks, bonds and mutual funds. If you’re not offering customizationservices, you’re leaving money on the table.
As you gain experience in the field, make a point to network with industry professionals and foster strong relationships with customers. A solid reputation for quality work and excellent customerservice will set the stage for future business success. Combine your auto mechanic training with a concrete customer base for success.
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