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How to keep your customers delighted — and why

Auto Service World

Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. ” Voth suggested that automotive shops should embrace digital tools, such as online appointment scheduling and electronic estimates, to enhance the customer experience.

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Blonde Ambition

Ratchet + Wrench

In 2020, Reneau founded her business, Rob The Blonde Mechanic, LLC, after spending 16 years working her way up from receptionist to service advisor, lead tech, store manager, and ultimately district manager for a major retailer. “Representation matters,” she says.

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Management, technical training top focus at AARO show

Auto Service World

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He outlined expectations for techs and service advisors — but also what they expect from their boss. The next two days featured Lindertech training. The final day on Sept.

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COMMENTARY: 9 places where dealers can find cost savings & margin preservation

Auto Remarketing

If the cost of holding a pre-owned vehicle can’t be offset by a retail sale, wholesaling or sending it to auction could be the best option. As a vehicle ages, if you’ve already invested in reconditioning, it may make sense to retail it at a smaller loss rather than wholesale it for a larger loss.