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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest.

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General Repair Automotive Services Automotive Electric Vehicles 52
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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. for the average gas vehicle. The report showed dealership service lanes accounted for 30% of all service visits in the U.S. times with 2.8

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