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Part 3 – Customer Retention Series – Loyalty Programs

Shop Marketing Pros

Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs can significantly benefit automotive shops. Defining customer loyalty (00:04:19) Discussion on the definition of customer loyalty and how it is measured.

Pit Crew 130
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Hemric Makes Late Charge to Finish Second in Lone Star State

The NAPA Network

Despite a rash of three cautions, crew chief Josh Graham kept Hemric on track as the No. A pit stop under the second stage caution proved costly for Hemric, as a malfunctioning air gun thwarted the always-reliable No. 19 pit crew. He stayed on track until pitting under green on lap 128. . Pit crew did well.