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*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. Explains how it can help with communication, responding to customers, and even writing marketing campaigns. *AI
Matt Hubiak, the director of preowned operations, explains: “To deliver the best customer experience, we partner with companies who want to battle alongside us. I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says.
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