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The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor. In this role, active listening is as critical as clear articulation.
Aside from keeping your finances neat and tidy, we also offer business consulting to help you boost revenue. Training Investments: Clients invested in regular training programs for technicians, serviceadvisors, and office staff. On-going education helps improve customer service, therefore boosting revenue.
Understanding how to adjust your business finances in 2025 as auto repair costs rise isnt just about survival. Labor shortages have driven up wages for technicians and serviceadvisors. Are your serviceadvisors trained to sell value, not price? Call us at (940) 400-1008 or schedule your free consultation here.
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor. In this role, active listening is as critical as clear articulation.
For example, in sales, we might have a natural gift for building rapport but avoid learning financing because numbers and details dont come naturally. For finance managers, it could involve developing stronger interpersonal skills if number-crunching is their comfort zone.
I have had my share of epic fails, from financial hardships where food and finances were in short supply, to dealing with crooked people in my employ who decided to liberate funds from my shop for their own gain. But, hey, at least I sought one out at the midpoint and not at the end of my career as a shop owner.
While the F&I office is responsible for managing the financing and insurance aspect of a vehicle purchase, each department touches F&I, including sales and fixed ops, and it’s important that all employees understand their F&I roles and responsibilities.
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