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They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotiveservice and repair shop to be successful. She began her career as an automotive technician.
In the context of automotiveservice, imagine a customer who encounters a mechanical issue shortly after purchasing a high-mileage vehicle but has no service contract to cover the repair costs. Without a service contract in place, that bad experience may lead them to abandon your dealership altogether.
Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotiveservice innovation.
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