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By internalizing recon expenses, dealerships not only save money but also enhance their operational efficiency and customerservice capabilities. They can deliver faster turnaround times, minimize vehicle downtime and offer more competitive pricing, thereby gaining a competitive edge in the highly competitive automotivemarket.
We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” Coach Murray Voth.
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