Shop Marketing Pros

OCTOBER 27, 2023

100% of cars get inspected, 100% of the findings are quoted, and 100% of the quote is presented to the client. Do you have a good ARO (average repair order)? You have more techs, more service advisors, and more bills to pay. Are you following the 300% rule? If it’s less than $500, you need a coach, not marketing.

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Auto Mechanic School Edu

JANUARY 22, 2018

Auto mechanics are no stranger to change. In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair.

Electric Cars 40

Electric Cars Mechanic Electricity Car 40

Shop Marketing Pros

JANUARY 29, 2025

Customer Experience in a Hurry (00:14:01) Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information. The Importance of Phone Etiquette (00:15:38) Emphasizes listening to phone calls to ensure service advisors are friendly and professional.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Customer Service 130