Remove 2017 Remove Automotive Technician Remove Management
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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

A customer-centric approach is evident in every facet of the branch’s operations, from the store’s physical expansion to the way manager Shannon Black and her team manage expectations and build long-lasting relationships. However, customer expectations need to be managed. She began her career as an automotive technician.

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