Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way.

Consulting 195

Consulting Service Advisor Retail Technical 195

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He outlined expectations for techs and service advisors — but also what they expect from their boss. The three-day event starting on Sept.

Technical 148

Technical Management Service Advisor Consulting 148

AutoSuccess

APRIL 30, 2025

This is the overlooked reality of automotive hiring: technical skills may get talent in the door, but when they end up lacking emotional intelligence (EQ) the ability to connect, empathize and adapt under pressure it keeps your dealership from thriving. This isn’t just an auto retail phenomenon.

Retail 40

Retail Automotive Service Advisor Management 40