Thu.Mar 09, 2023

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Car owners getting more irritated with their repair experiences, study says

Autoblog: Maintainence

Filed under: Chevrolet , GMC , Lexus , Mitsubishi , Nissan , Porsche , Subaru , Car Dealers , Maintenance , Ownership , Electric , Luxury Continue reading Car owners getting more irritated with their repair experiences, study says Car owners getting more irritated with their repair experiences, study says originally appeared on Autoblog on Thu, 9 Mar 2023 12:31:00 EST.

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The Customer Concern Service Advisors Need to Address

Institute for Automotive Business Excellence

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. But what is the customer's main concern? While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.