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The psychology behind auto service communication

Auto Service World

A controller might want a straightforward brake repair explanation, while a supporter would appreciate hearing how the repair ensures family safety. ” Her approach goes beyond customer service. Supporters seek harmony and avoid conflict, while analysts crave detailed information and thorough research.

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Chassis Diagnostic Procedures

Brake & Front End

Whenever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job or suspension repair because the customer requested it can lead to a comeback and an unsatisfied customer. Make sure you take notes and put them on the repair order.

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For Better Customer Relations, Be A Better Listener

Brake & Front End

henever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job or suspension repair because the customer requested it can lead to a comeback and an unsatisfied customer. Make sure you take notes and put them on the repair order.