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The automotive industry is evolving rapidly, with consumer expectations shifting, competition intensifying and digital transformation changing how people shop for and service vehicles. Many high-value buyers never fill out an online lead form or engage in digital chat before calling a dealership directly.
In the wake of the global pandemic, the automotive industry has been riding through a storm of unprecedented challenges and transformations. As the world gradually emerges from the shadows of COVID-19, a significant shift in the car retail landscape is becoming increasingly apparent, particularly in the electric vehicle sector.
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