Remove 2010 Remove Customer Service Remove Service Advisor
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Getting Married for All the Right Expectations

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When I started a reconditioning software company in 2010, I just knew that any success we might achieve would depend on a long-term, committed promise to excel in customer support and experience as much as the benefits delivered. She was a warranty administrator and master service advisor for a Jaguar-Land Rover dealership.

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Deliver the Promise. Fulfill the Commitment.

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Surveys by customer service platform provider SQM note that the industry average first call resolution rate is 70% and 80% as “world-class.” According to customer support data from over 2,000 users of its reconditioning workflow software, Rapid Recon has a consistent Fixed-First-Time rate of 88.4%. “You