2007 Customer Service Management 
Auto Service World
JUNE 9, 2025
KYB announced the promotion of Ryan Dickerman from national sales manager to director of sales. Dickerman started as a customer service representative in 2007 and has taken on roles like territory sales manager, regional sales manager and, most recently, national sales manager, where he oversaw sales efforts throughout the U.S.,
AutoFix
JANUARY 25, 2024
The Power of Expert Coaching In the competitive auto repair industry , success hinges on strategic business management, exceptional customer service, and continuous growth. Recently he’s started working with our shop manager on metrics to get much more mature and precise about optimizing shop performance.
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