Presentation Preventative Maintenance Service Advisor 
AutoSuccess
JUNE 17, 2025
Industry data shows that 70% of customers are not presented with inspection-based recommendations, but when offered, 50% of customers approve the work to be performed. Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation.
DRIVE
FEBRUARY 26, 2025
Customers are hesitant, approving only the most urgent repairs while deferring preventative maintenance. Reframing Preventative Maintenance to Increase ARO For many truck repair shops, ARO (Average Repair Order) is one of the most important metrics, reflecting the value of each repair job. Instead, they turn to the data!
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