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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. And EV owners spent more time waiting for maintenance (34 minutes longer) and repair work (51 minutes longer) compared to gas vehicle owners.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

JANUARY 5, 2024

“The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. down from 35% in 2021, with general repair and service stations a close second at 28%. times a year, up from 2.3 in 2018, before the pandemic. Dealers are No.

General Repair

General Repair Automotive Services Automotive Electric Vehicles

Auto Repair Digest

Cox study shows dealership service lanes losing market share, consumer trust

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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