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A serviceadvisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a serviceadvisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in serviceadvisor training , approach with sensitivity and finesse.
ServiceAdvisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.
Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customerservice tasks such as greeting clients and managing appointments.
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