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In my extensive years of serviceconsulting, the phrase “money left on the table” has been a constant rallying cry for both consultants and technology products urging clients to optimize their revenue potential. To illustrate this point, I conducted an eye-opening exercise at a large Lexus store involving 45 technicians.
Walk into a random dealership today and there’s a good chance you’ll witness frustrating inefficiencies: customers standing around waiting for answers, serviceadvisors frantically flipping through ROs and sales staff playing phone tag with leads who’ve already moved on to competitors. Total time: 8-12 minutes. The result?
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