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Cox study shows dealership service lanes losing market share, consumer trust

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General repair shops and service stations were a close second at 28%, with tire repair stores, body shops, specialists and other locations accounting for the rest. The survey also found dealers believe one of the top reasons new car owners don’t return to them for service is a fear of being overcharged.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest. “When it comes to vehicle ownership, repairs and maintenance are important but can present challenges. Dealers are No.