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By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. As a young technician, my goal was to attain the status of master-level. That meant that I was expected to repair or service nearly anything that rolled into my work bay.
Your billboards talk about your 30 years of service and ASEcertifications. The most common phone skills issues we hear when listening to calls include: The serviceadvisor sounds grumpy or hurried when answering the phone. The serviceadvisor doesn’t ask for the appointment.
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