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We have spent years documenting our playbook and it spells out how to accomplish 80 per cent of the operations in the business. I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a serviceadvisor who needs advice on a challenging estimate. Am I scared? Absolutely.
As a result, serviceadvisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Sure, they made sure the techs reviewed all components but limited their findings to notes. All this would slow down the workflow in the shop.
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