Remove Media Remove Professional Services Remove Vehicle
article thumbnail

The Evolution of Customer Experience: Why It Matters for Auto Dealers in the Digital Age

Solera

In a sea of similar inventory and competitive prices, dealerships that master exceptional CX sell more vehicles and establish a sustainable competitive advantage that will drive profitability for years to come. These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom.

IT 130
article thumbnail

#1 – The Evolution of Customer Experience: Why It Matters for Auto Dealers in the Digital Age

Solera

In a sea of similar inventory and competitive prices, dealerships that master exceptional CX sell more vehicles and establish a sustainable competitive advantage that will drive profitability for years to come. These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom.

IT 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Proactive Outreach Strategies That Deliver Tailored Experiences

Solera

Proactive outreach is fundamental in eliminating customer-initiated requests by anticipating needs and reaching out before issues arise,” says Jenna Smith, VP of Professional Services at Solera. Proactive Maintenance : Forecasting maintenance needs keeps vehicles in peak condition and customers satisfied.

Retail 130
article thumbnail

Developing a Comprehensive Moving Plan for Your Auto Repair Business

Auto Service World

Consider these potential costs: Moving Services : Evaluate different companies, comparing quotes for packing, loading, and transport to guarantee competitive pricing. Factor in professional services to avoid damage during relocation. Look for locations with high vehicle ownership rates and minimal competition.