In this Executive Spotlight interview, Tyler Nathan of TBF / Jupiter Warranty Management, speaks with AutoSuccess’ Brian Ankney about the specialized service of warranty administration for dealerships.
Nathan explains that, contrary to common misconceptions, their company doesn’t sell warranties but instead helps dealerships manage and submit warranty claims to OEMs for payment. Dealerships traditionally handle these internally, but outsourcing can alleviate pressure on staff, ensure more comprehensive compensation for claims, and provide audit protection.
Nathan outlines how their service simplifies the process for dealerships, allowing management to focus on more critical aspects of service department operation, such as technician recruitment and tool utilization. Their company integrates with dealerships’ DMS to efficiently manage and process claims without disrupting dealership workflow. Additionally, they offer financial benefits by potentially costing less than the equivalent internal administrative efforts, freeing management time, and improving claim processing efficiency.
Watch the video above to learn more about this and more!
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