TotalCX, a provider of AI-driven customer experience management solutions, has added Sandler Partners, an independent telecom, cloud and IT solutions distributor, to its partnership program. 

Sandler Partners’ leading network of independent sales experts helps organizations manage the complexity of technology solution design and sourcing with the complete sales engineering and sales support partners need to succeed. By working with over 200 technology suppliers across all categories, Sandler Partners can assist organizations of all sizes and verticals to solve specific challenges and meet their goals. 

“The Sandler Partners community is an ideal outlet for the TotalCX product suite,” said David Malone, chief sales officer for TotalCX. “We bring a unique telephone solution with the added benefit of the most sophisticated call performance technology on the market today. Our investment over the last several years in AI has allowed us to grow beyond the typical tracking solution and offer more sophisticated conversation management tools. Sandler Partners will be able to integrate this functionality along with their existing solutions to benefit their clients.”

“Improving Customer Experience (CX) is a goal for all automotive dealers,” stated Caleb Tucker, senior vice president, Channel – West & Deep South. “Partners can offer their customers this tailor-made product developed with a deep understanding of the features and requirements that can help improve their sales function and impact growth. It tracks 100% of calls, decreases expenses, listens to every call to encourage/train for improved performance and integrates easily with CRM and DMS platforms. This is a wonderful example of AI integration and empowerment. It’s easy to see why a majority of the largest dealer groups are already using TotalCX and why this is a very compelling product Partners can extend to their auto sales customers.”