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How much bad customer service is costing businesses

Auto Service World

More than half (53 per cent) of customers said they would reduce spending after a bad experience, with 12 per cent admitting that brand interactions frequently fall short of expectations. Theres a reciprocal relationship between employees and customers, said Benjamin Granger, chief workplace psychologist at Qualtrics.

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Wholesale Tire is Built on Family, but Powered by Community

Tire Review Magazine

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.

Media 52
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Top Shop Best-One of Indy drives excellence through its people-first approach

Tire Review Magazine

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96
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Wholesale Tire is Built on Family, but Powered by Community

Tire Review Magazine

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.

Media 52
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Roadmap to Prosperity: Indie Dealerships’ Guide to Competing with the Big Players

Solera

Introduction In the fast-paced world of automotive retail, independent dealerships often face stiff competition from larger counterparts. Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Building Strong Customer Relationships Loyalty is a powerful currency.

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AudioCityUSA, RepairPal Launch Tire & Wheel Safety Campaign

Brake & Front End

For more information, visit RepairPal.com About AudioCityUSA.com Founded in 1989, AudioCityUSA.com is a premier online retailer specializing in wheels, tires, and automotive accessories. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.

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AudioCityUSA, RepairPal Launch Tire & Wheel Safety Campaign

Tomorrow's Technician

For more information, visit RepairPal.com About AudioCityUSA.com Founded in 1989, AudioCityUSA.com is a premier online retailer specializing in wheels, tires, and automotive accessories. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.