Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media 52

Media Management Banking Finance 52

Tomorrow's Technician

JUNE 12, 2025

Drilling Down Into the UHP Summer Segment While the UHP summer category has seen relatively small growth in recent years, the more compelling story lies with the category’s segmentation, as well as vehicle application, according to Bob Abram, product manager for the automotive division at Kenda Tires.

Vehicle 130

Vehicle Retail Technical Electric Vehicles 130

AutoSuccess

JUNE 6, 2025

Larry had spent decades building a proven track record in retail tire and auto service, but the dealership space came with new challenges — and also some similarities. Both were service-based businesses whose profitability was determined by exemplary customer service success. “It It was a risk,” Larry admits. “I

Retail 64

Retail Customer Service Management IT 64

Tire Review Magazine

MAY 10, 2025

The 22nd annual event recognized top-performing franchisees and team members for their excellence in business growth, leadership, and customer service across the RNR network. Rookie of the Year: Lily Justice, General Manager of the Texarkana, Texas store (Rental Concepts, LLC).

Customer Service 52

Customer Service Management IT 52

Automotive Training Centre

OCTOBER 23, 2024

Dispatch training opens many career opportunities, including becoming a customer service representative. If you enjoy problem-solving and interacting with customers, this could perfectly fit your skillset. If you received feedback on clear communication with customers or co-workers, highlight that, too.

Customer Service 290

Customer Service Transportation Automotive Management 290

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. The three-day event starting on Sept. Check out the Instagram reel highlight above and the photo gallery below.

Technical 144

Technical Management Service Advisor Consulting 144

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 278

Service Advisor Auto Mechanic Training Customer Service Technical 278

Automotive Training Centre

JUNE 20, 2024

How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service.

Mechanic 263

Mechanic Auto Mechanic Training Customer Service Troubleshooting 263

Auto Service World

MARCH 1, 2025

Improved Fuel Management Fuel is one of the highest operational expenses for any business with a fleet of vehicles. GPS tracking enhances security by allowing fleet managers to monitor vehicle locations at all times. Enhanced Customer Service Customer satisfaction is key to business success.

Vehicle 130

Vehicle Customer Service Transportation Management 130

Solera

AUGUST 8, 2023

Provide excellent customer service: This includes your parts and service departments if you have them. Customers remember the image you portray everywhere, so be sure that customer service runs through your culture. The more choices your customer has, the better.

Car Dealership 130

Car Dealership Car Finance Customer Service 130

CATI

NOVEMBER 9, 2023

Organization A successful car salesperson juggles multiple responsibilities, from managing leads and following up with potential customers to organizing paperwork and staying abreast of the latest promotions throughout their automotive sales career. This demands a high level of organization. Contact CATI for more information.

Automotive 101

Automotive Customer Service Management Finance 101

Tire Review Magazine

JUNE 7, 2024

If there’s an embodiment out there that fits the description of “manager I want to work for,” Cole Fraser, regional manager at Black’s Tire & Auto Service, might be it. From there, gradually Dad would bring me inside to tackle customer service.”

Management 105

Management Education Customer Service IT 105

CATI

JANUARY 11, 2024

Key duties include preparing, routing, and managing company purchase orders, coordinating with customers, and providing precise logistics for drivers. The logistics landscape has challenges, from traffic delays to unforeseen weather events.

Transportation 105

Transportation IT Customer Service Management 105

AutoSuccess

FEBRUARY 13, 2024

This year’s Women Driving Auto Retail event, hosted in conjunction with NADA Show 2024 in Las Vegas, included the announcements of the initiative’s three inaugural awards. Jimenez knew her experience in customer service, relationship building and hard work would translate to a successful career at a dealership – and she was right.

Retail 81

Retail Telecommunication Management Customer Service 81

AutoSuccess

AUGUST 9, 2024

While a human representative might manage a few hundred contacts in a month, AI can effortlessly scale this number into the thousands, all while maintaining consistency and quality in interactions. Personalized Customer Experience One of the key advantages of AI is its ability to personalize interactions at scale.

Automotive 98

Automotive Management Utilities Customer Service 98

Auto Service World

MAY 4, 2025

To meet the consumer demand, car dealerships must efficiently manage their inventory. In 2025, it is every dealerships responsibility to learn about the delivery services to give the best customer service. appeared first on Auto Service World. More than 76% of Americans use cars to commute today.

Car 130

Car Transportation Car Dealership Insurance 130

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

Tomorrow's Technician

JANUARY 29, 2024

Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product. It’s excellent customer service. The crankshaft rotational velocity and acceleration are compared in the event of a power loss from a cylinder.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

AutoSuccess

SEPTEMBER 10, 2024

The new partnership will integrate STELLA’s AI-powered digital voice technology within Dealer-FX’s ONE Platform software, helping busy dealerships manage high inbound phone call volumes. We have a large number of dealers who have been eagerly awaiting this event, and we are excited to see this day arrive.”

Management 52

Management Customer Service Software Automotive 52

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

OCTOBER 17, 2024

The virtual event will welcome dealers, OEMs and software development partners to hear fresh perspectives on how automotive retail continues to adapt to industry trends and what dealers can do to strengthen revenue. CDK will host its fourth annual CDK CONNECT on Tuesday, Oct. 22 at 11 a.m.

Retail 52

Retail Trucking Customer Service Software 52

Auto Service World

APRIL 26, 2025

Yet, securing the right car insurance isn’t just some legal formality you have to tick off; its a truly vital financial shield, protecting you from what could be some absolutely crushing costs if an accident or unexpected event ever hits. Its essentially all about calculating risk, pure and simple.

Insurance 130

Insurance Car Vehicle Customer Service 130

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. But succeeding requires more than just car know-how.

Insurance 52

Insurance Management Customer Service Software 52

AutoSuccess

JUNE 3, 2024

The partners say this will address the issues of management, reliability, discoverability and usability that have slowed the nation’s transition to EVs. Facilities with private parking, from retail and hospitality to events and community venues, are a key part of the solution, and must be prepared to meet EV driver expectations.”

Hospitality 52

Hospitality Electric Vehicles Management Electricity 52

AutoInc.

NOVEMBER 17, 2023

The Automotive Management Institute (AMi) , the industry’s leading provider and collaborator of management education for automotive collision and mechanical service repair professionals, is proud to announce that our 2023 Graduation was held live at Foundations Training Expo at Daytona Speedway on Saturday, Nov.

Education 52

Education Management Mechanical Repairs Mechanic 52

AutoSuccess

FEBRUARY 19, 2024

This new feature promises to bring unparalleled accuracy to vehicle maintenance and service marketing, eliminating guesswork for dealerships and providing substantially improved customer service experiences. It’s a simple yet powerful step towards smarter, data-driven dealership management.”

Customer Service 52

Customer Service Vehicle Management IT 52

Auto Service World

SEPTEMBER 28, 2024

Create a timeline that breaks down the move into manageable phases. For example, your administrative team can manage customer communications, while technicians might handle equipment preparation. Highlight what sets your business apart—whether it’s exceptional customer service, specialized skills, or innovative offerings.

Auto Repair 130

Auto Repair Insurance Transportation Media 130

Tire Review Magazine

DECEMBER 8, 2023

campaign coincided with National Tire Safety Week in late June this year and was carried out in awareness events at both SEMA and AAPEX. During a press conference at AAPEX, the group’s message was simple: Updating TPMS tool software allows techs to prevent TPMS service issues and avoid unnecessary delays, leading to better customer service.

Software 52

Software Technical Manufacturing Customer Service 52

The Mechanic Doctor

JANUARY 4, 2024

The other partner might shine in business management, adept at handling administrative tasks, marketing strategies, and customer relations. Investment in high-quality tools and equipment is essential for efficient and superior service. To keep attracting new clients, the business should pay special attention to customer service.

Car 52

Car Management Mechanic Technical 52

AutoFix

JULY 5, 2024

Did you face staffing challenges, supply chain issues, or perhaps a dip in customer satisfaction? Sometimes, it’s external factors like market trends, but often, it can be internal struggles like time management or a lack of strategic planning. Social media campaigns, Google ads, or local community events can boost your visibility.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Tire Rotations Management 52

Tire Review Magazine

OCTOBER 4, 2023

Black’s Tire ­­­­­vice president of sales/marketing, managing director ownership group. Our business and our teammates and our customers are all No. Rick says one of the company’s biggest and most exciting service events is the annual BTS Boys & Girls Home Charity Golf Tournament.

Apprenticeship 116

Apprenticeship Automotive Technician Trucking Automotive 116

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. I participate in a lot of Facebook groups, and I teach at a lot of industry events.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Driver's Edge

MARCH 26, 2024

Lack of experience: If you lack experience or knowledge in auto repair, it’s safer to have a professional mechanic inspect and service your vehicle. Staying prepared in the event of a need for auto repair empowers you to handle car breakdowns effectively. Schedule Your Appointment for Service Today!

Auto Repair 52

Auto Repair Auto Repair Shop Preventative Maintenance Car 52

Lyons Garages

SEPTEMBER 2, 2022

It was an email during the week asking about a Cars and Coffee event which made me realise I hadn’t updated the blog in almost a year. Is it just me or has the service industry in Ireland gone to the dogs? I’m convinced that the poor levels of customer service around the place is a side effect of all the vaccinations.

Vehicle 52

Vehicle Apprenticeship Car Mechanic 52