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You may already have a strong foundation in parts management, inventory systems, and customerservice, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. The pads create the friction that stops the car, while the rotors help control the braking process.
When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customerservice, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.
Car Pros Automotive Group announced that 2024 was another year of sales leadership and customerservice excellence for its dealerships. For the fifth consecutive year, Car Pros Kia Glendale ranked no. 1 in new Kia retail sales in the nation. 22 retail sales volume Honda dealer in the nation.
Dobbs Tire & Auto Centers , a tire and automotive servicesretailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.
They don’t approach customerservice with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. And we have the best customer base.
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customerservice, community involvement and technician training initiatives.
Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.
Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.
Car Pros Automotive Group announced that Car Pros Honda El Monte earned the Sales Circle of Excellence Award from American Honda Motor Company for the third year in a row. Car Pros Honda El Monte earned the distinction of being a top Honda dealership in the U.S. For the fifth consecutive year, Car Pros Kia Glendale ranked no.
Graduates of the Auto Body Estimating program at ATC Surrey can step into entry-level roles in various settings, including new and used car dealerships, retail automotive repair shops, and insurance companies. What Is the Career Path of an Estimator: The Starting Point. Prepare for continued career growth after automotive school.
Large retailers often list summer tires as a singular category, sometimes listing summer tires meant for competition as a subcategory. These include Toyota’s lineup of four GRZ (Gazoo Racing) car models, Hyundai’s N models and Honda’s popular Civic Type R. You must ask to find out!”
This isn’t a story about cars. The Power of Family Larry Morgan didn’t grow up around luxury cars or fancy neighborhoods. In a little over 10 years, he built Tires Plus from 31 retail stores to over 600. Both were service-based businesses whose profitability was determined by exemplary customerservice success. “It
The automotive retail software provider CDK Global has renewed its agreement with Great Lakes Auto Group. This open, integrated platform transforms how dealerships sell and service vehicles. This open, integrated platform transforms how dealerships sell and service vehicles. It also improves how they operate in a digital world.
This technology allows machines to produce content and solutions traditionally created by humans, significantly impacting automotive technology retail companies, including Tekion, TrueCar, Cox Automotive, and Car Now. New automotive technology is transforming customerservice and vehicle maintenance.
However, succeeding in this role requires more than just technical knowledge of car parts. The job involves a mix of technical knowledge and customerservice, where understanding complex automotive systems is as crucial as understanding customer needs.
Whether working in new car dealerships or retail repair facilities, becoming proficient in sourcing and advising on EV parts will make you an invaluable asset in this growing sector. Potential employers for our graduates include new and pre-owned car dealerships, custom and specialty shops, and even collision repair facilities.
They admitted that they’ve had challenges being good at customerservice but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. “We lose lots of customers to online.
More than 76% of Americans use cars to commute today. To meet the consumer demand, car dealerships must efficiently manage their inventory. One of the critical parts of automotive retail operations is auto transport for dealerships. American car dealerships need to move cars between locations to sell them.
This commitment to continuous learning became part of our culture and enhanced our business execution and customerservice. On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes.
Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq. Spanning 21,000 sq.
Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq. Spanning 21,000 sq.
As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. The three-day event starting on Sept.
Two lucky winners (one car owner and one truck owner) will receive a complete set of premium wheels from top-tier brands: American Racing for cars and Fuel Off-Road for trucks. The promotion highlights the often-overlooked safety concern vehicle wheels and offers drivers a chance to win big.
Introduction In the fast-paced world of automotive retail, independent dealerships often face stiff competition from larger counterparts. Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Building Strong Customer Relationships Loyalty is a powerful currency.
Two lucky winners (one car owner and one truck owner) will receive a complete set of premium wheels from top-tier brands: American Racing for cars and Fuel Off-Road for trucks. The promotion highlights the often-overlooked safety concern vehicle wheels and offers drivers a chance to win big.
Impel announced in a press release that Impel’s advanced generative conversational AI platform will become a capability of the CDK Modern Retail Suite within the CDK Dealership Xperience, an open and integrated platform that transforms how dealers sell and servicecars and operate their businesses simply in a modern and digital world.
When it comes to reputation among consumers, Mazda and Subaru are at the top of the heap, according to Cars Commerce’s latest research. The Cars.com Experience Report measured the reputation of the major automotive brands based on analysis of consumer reviews about dealerships nationwide on Cars Commerce’s Cars.com marketplace.
Dobbs Tire & Auto Centers , a tire and automotive servicesretailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.
This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability. “Our upgraded AI Factory is not just a technological advancement.
By utilizing AI models trained specifically for automotive retail challenges, FrogData is setting a new standard in how dealerships leverage technology for business growth, the company said. FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customerservice chatbots.
When asked who their toughest competitor is, 30% of independent tire dealers pointed to national tire retail chains, followed by other local independent dealers at 21%. Dealers are also feeling competition from big box retailers, with 14% citing them as the top competitor.
Autosled has announced the launch of Autosled Direct, a direct to customer vehicle transport service. This is why we’ve taken our dealer-facing platform and created a more streamlined, transparent way for anyone to ship a car,” said David Sperau, Co-founder and chief revenue officer of Autosled.
Characterized by their warm yellow glow, halogen bulbs are still popular with car manufacturers due to their low cost and reliable brightness. In fact, retailers have been fined millions for selling illegal conversion kits. However, halogen bulbs simply don’t last as long as some other options and aren’t as bright.
If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.
The companies said the partnership aims to enhance market coverage, improve customerservice and strengthen both companies’ positions in the Italian tire market. Magri Group said at the heart of its business model is the national distribution of tires for cars, trucks and agriculture.
. “More than 75% of shoppers on Cars.com are undecided on make and model — a standout customer experience and stellar reputation are often the influential tipping point, 1 ” said Jamie Oldershaw, vice president of reputation, Cars Commerce.
The companies said the partnership aims to enhance market coverage, improve customerservice and strengthen both companies’ positions in the Italian tire market. Magri Group said at the heart of its business model is the national distribution of tires for cars, trucks and agriculture.
Typically only available from last-mile delivery services in the retail sector, this feature will enable car shipping customers to monitor their orders by providing real-time status updates and access to all related inspection and delivery documentation.
Vouched , an AI-driven identity verification platform, launched its latest solution, VouchedAuto, designed to streamline the customer verification process for traditional and online automotive retailers and rideshare businesses.
To commemorate the program’s milestone anniversary, CarGurus has introduced two new award categories showcasing dealer commitment to customer satisfaction in today’s digital age. “It who are leading the charge in digital retail enablement to answer rising demand from shoppers to do more from home.
While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. CustomerService Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.
Among the myriad of industries, car dealerships stand out for their keen adoption of innovative financial practices to sustain profitability. The Cost-Saving Potential For car dealerships, where transactions are typically high-value, the cost savings from adopting these strategies can be substantial.
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