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New cardealerships face increasing pressure to deliver exceptional customer experiences while maintaining profitability. The service drive, often an untapped resource, holds immense potential as a profit center and customer loyalty driver. Train and Empower Staff Even the most advanced technology cant replace the human touch.
A Guide for New CarDealershipsDealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.
Research from the National Automobile Dealers Association (NADA) underscores this challenge, reporting an annual employee turnover rate of more than 46% at cardealerships in recent years. These expenses add up, with annual employee replacement costs at new car franchise dealerships across the U.S.
You’ve completed your serviceadvisor training and are ready to embark on a rewarding career in the automotive industry. While serviceadvisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.
Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.” He emphasizes the importance of understanding customer needs and maintaining flawless execution to ensure smooth operations.
“Our integration gives dealerships a comprehensive solution to streamline customer transportation and organize parts deliveries, equipping them with the tools they need to improve operational efficiency while providing exceptional customer experiences.” Leverage Uber’s scale: Rides with Uber are available on-demand in all 50 U.S.
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