Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 52

Retail Customer Service IT 52

Tire Review Magazine

DECEMBER 19, 2023

Jared Kugel, the CEO of online tire retailer Tire Agent , made waves in the tire industry last August when the business appeared on Inc.’s Kugel says the accolades are due in large part to the company’s customer-first approach, which has secured Tire Agent a loyal customer base and a high repeat purchase rate.

Retail 52

Retail Customer Service IT 52

AutoSuccess

FEBRUARY 2, 2024

Impel announced in a press release that Impel’s advanced generative conversational AI platform will become a capability of the CDK Modern Retail Suite within the CDK Dealership Xperience, an open and integrated platform that transforms how dealers sell and service cars and operate their businesses simply in a modern and digital world.

Retail 40

Retail Automotive Management Customer Service 40

AutoSuccess

OCTOBER 11, 2023

CallRevu announced in a press release its latest innovation, ServiceVision Pro, an AI-powered technology designed exclusively for retail automotive fixed operations. Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction.

Customer Service 98

Customer Service Retail Automotive Management 98

Automotive Training Centre

MAY 14, 2024

– Order Fulfillment: Preparing, packing, and shipping orders to customers or retail outlets. Emphasize any roles involving inventory management, customer service, or logistics coordination. – Receiving Shipments: Checking incoming deliveries for accuracy and organizing them appropriately within the warehouse.

Management 215

Management Software Automotive Customer Service 215

AutoSuccess

FEBRUARY 19, 2024

By utilizing AI models trained specifically for automotive retail challenges, FrogData is setting a new standard in how dealerships leverage technology for business growth, the company said. FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customer service chatbots.

Retail 52

Retail Used Cars Utilities Customer Service 52

AutoSuccess

DECEMBER 12, 2023

The Reynolds and Reynolds Company and TrueSpot , a real-time location services company, have entered into a partnership after a significant investment by Reynolds. The transformative potential of location intelligence in retail automotive is significant,” concluded Chris Walsh, president of Reynolds.

Retail 52

Retail Customer Service Automotive Management 52

Tire Review Magazine

SEPTEMBER 27, 2023

When asked who their toughest competitor is, 30% of independent tire dealers pointed to national tire retail chains, followed by other local independent dealers at 21%. Dealers are also feeling competition from big box retailers, with 14% citing them as the top competitor.

Retail 52

Retail Customer Service Education Car 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tire Review Magazine

JANUARY 16, 2024

Marketing dollars that are earned monthly can be used towards customer retention campaigns, website development, online tire sales tools, training, in-store/digital marketing, and more. Alternative customer financing: TireHub said Plus members can offer an alternative customer financing solution beyond traditional credit cards.

Finance 52

Finance Customer Service Retail Technical 52

Tire Review Magazine

JANUARY 16, 2024

Marketing dollars that are earned monthly can be used towards customer retention campaigns, website development, online tire sales tools, training, in-store/digital marketing, and more. Alternative customer financing: TireHub said Plus members can offer an alternative customer financing solution beyond traditional credit cards.

Finance 52

Finance Customer Service Retail Technical 52

AutoSuccess

DECEMBER 11, 2023

. “Based on the 13 million consumer-submitted reviews on Cars.com, 1 we’re able to provide data-driven insights — across brands, dealership groups and down to the individual dealer level — about strengths and gaps in the retail experience.

Finance 52

Finance Retail Customer Service Automotive 52

Auto Remarketing

NOVEMBER 30, 2023

“Based on the 13 million consumer-submitted reviews on Cars.com, we’re able to provide data-driven insights — across brands, dealership groups and down to the individual dealer level — about strengths and gaps in the retail experience.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

AutoSuccess

NOVEMBER 15, 2023

Vouched , an AI-driven identity verification platform, launched its latest solution, VouchedAuto, designed to streamline the customer verification process for traditional and online automotive retailers and rideshare businesses.

Automotive 52

Automotive Retail Customer Service Car 52

CATI

NOVEMBER 23, 2023

Showcase your communication skills on your resume by highlighting experiences where you effectively conveyed complex technical information to non-experts, collaborated with team members on projects, or provided excellent customer service. Communication skills are also crucial for a successful auto parts career.

Technical 83

Technical Troubleshooting Electronics Customer Service 83

AutoSuccess

MAY 3, 2024

Whereas in automotive, AI targets answering questions about vehicle features and connecting customer calls to sales representatives. AI is actively utilized in many other industries, ranging from healthcare to financial services to retail.

Entertainment 52

Entertainment Customer Service Retail Utilities 52

Tomorrow's Technician

OCTOBER 31, 2023

In fact, retailers have been fined millions for selling illegal conversion kits. Regardless of which bulb your customers’ headlights require, one of the best solutions for old, hazy headlight lenses is to use a headlight restoration kit.

Electronics 130

Electronics Retail Vehicle Manufacturing 130

Auto Remarketing

MARCH 19, 2024

By analyzing vehicle data and historical service records, AI can identify patterns that predict potential failures before they occur, notifying both the dealership and the vehicle owner. The road ahead: Navigating the future of automotive retail The integration of AI into automotive dealerships is just the beginning.

Automotive 98

Automotive Management Vehicle Customer Service 98

AutoSuccess

JANUARY 11, 2024

As a portion of those returning customers choose to upgrade to other vehicles, your customer base increases, resulting in additional increases in service visits, and later, increases in sales. At Amazon, this is referred to as “The Flywheel.” Mistake #1 : Thinking of Fixed Ops as “Fixed.”

Management 52

Management Retail Car Customer Service 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. In a traditional book value pricing method, auto remarketing dealerships list the base retail value on their website, leaving out factors such as mileage and vehicle condition.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

AutoSuccess

OCTOBER 17, 2023

For example, if you own a brick-and-mortar retail dealership, your datasets are not that large, even if you own a big group of stores. Proper use of AI in chats should result in better customer service and enhance the overall shopping experience on your website. And here is where I’m out of answers.

IT 98

IT Management Customer Service Retail 98

The Mechanic Doctor

JUNE 27, 2023

It serves as a crucial link in the supply chain, facilitating the movement of goods from manufacturers to distributors, retailers, and ultimately, to the hands of consumers. A trucking company, in simple terms, is a business that specializes in transporting goods using trucks.

Trucking 52

Trucking Insurance Finance Transportation 52

AutoSuccess

FEBRUARY 1, 2024

Autosled has announced the launch of Autosled Direct, a direct to customer vehicle transport service. Our Autosled Direct program is perfect for retail automotive dealerships that want fast shipping and exceptional customer service, without the hassle of managing logistics details.

Transportation 52

Transportation Vehicle Retail Insurance 52

Tire Review Magazine

JANUARY 31, 2024

As for member communication, Point S will emphasize annual planning with partners, providing a promotional calendar 12 months in advance and feature store call-downs from the Customer Service Representative (CSR) team.

Manufacturing 59

Manufacturing Management Customer Service Education 59

Tire Review Magazine

JANUARY 31, 2024

As for member communication, Point S will emphasize annual planning with partners, providing a promotional calendar 12 months in advance and feature store call-downs from the Customer Service Representative (CSR) team.

Manufacturing 52

Manufacturing Management Customer Service Education 52

Tire Review Magazine

OCTOBER 4, 2023

Black’s also works with local high schools and community colleges where the company has retail locations to develop apprenticeships. Ultimately, Rick says, how Black’s team members treat its customers is reflected by the business’s four core values: Team, Family, Trust, Serve. “We We like to say: ‘How can we share smiles today?’

Apprenticeship 116

Apprenticeship Trucking Automotive Technician Automotive 116

AutoSuccess

JANUARY 3, 2024

In retail automotive, every interaction with a customer is a touch point. You sell the freshest vegetables, your staff is incredibly knowledgeable on all things produce, your signage is thorough and informative and every customer you’ve served has been thrilled with their experience.

Customer Service 52

Customer Service Retail Automotive Vehicle 52

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. Bova detailed the Mr. Tire exclusive retailer rebates, providing differentiated promotions to help dealers close more sales.

Management 59

Management Finance Manufacturing Consulting 59